Booking Agent Reservation Center - Sede Generale - Firenze

Boooking Agent
As Booking Agent at our Reservations Center Starhotels (RCS) you will shares our passion for providing the elegant and warm Italian welcome, recognized all over the world.
The following skills are key for the role:
  • Excellent linguistic and communicative skills
  • Patience, excellent listening skills and confident communication over the phone
  • Ability to negotiate during incoming calls and careful management of every detail of each booking
  • Excellent command of English language
  • Excellent mastering of IT tools and, especially, MS Office package
We are looking for someone which:
  • Is available to work in a dynamic work environment and is flexible with working hours
  • Handles every request and information precisely and timely
  • Learn fast, is a team player and likes to work with colleagues in order to achieve departmental targets
  • Is passionate about delivering excellent customer service and focuses on customer satisfaction
  • Possess good problem-solving skills
  • Is passionate about the job role and the hospitality industry
Highly regarded:
  • Previous hotel-related experience
  • Good knowledge of another foreign language
  • Experience in Opera Hotel Software
If you believe a role as Reservations Agent in Starhotels is for you, please apply here. We look forward to hearing from you.


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