Receptionist - The Franklin

JOB TITLE: Receptionist

DEPARTMENT: Front Office


We are currently looking for a receptionist to join the Starhotels UK team on full time basis at the Franklin hotel


The jobs purpose: In this role you will ensure a spectacular guest experience by following the company standards to greet, assist and welcome guest as well as generally helping the guest with any needs during their stay. 


What would your main responsibilities be:  As Receptionist you will be the first point of contact with the guest and therefore you will be expected to perform the following tasks to the highest standards:

  • Serve as a key point of contact for guests and answer any questions or concerns
  • Perform all check-in and check-out activities as well as other related tasks
  • Provide information and guidance services for a wide variety of Guest enquiries
  • Room guests according to Hotel standards
  • Contact necessary staff to solve problems when challenges arise, ensuring guest’s comfort
  • Stay updated on all hotel services as well as on the daily guest requests and special events
  • Take messages according to company standards and ensure they are delivered in a timely manner to guests/colleagues
  • Provide an outstanding guest experience for all guests and manage the VIP interactions
  • To make sure that all guest profiles are up to date and contain all relevant information
  • Ensure standard and safety compliance around the front desk area and act in accordance with policies and procedures when working with front of house equipment and Opera

What we are looking for: To successfully fit this role, we are looking for someone with following characteristics and skills:

  • Good working knowledge of Opera
  • Previous experience in a similar role and in boutique hotels will be advantageous
  • Positive attitude and good communication skills
  • Ability to anticipate and resolve challenges / complaints
  • Commitment to delivering a high level of customer service
  • Flexibility to respond to a variety of different work situations
  • Excellent time management

What we have to offer: For the right people we are committed to offer great career development opportunities, competitive salary and an array of benefits including but not exclusively:

  • Hotels rooms discounts following Starhotels Friends and Family benefits
  • Workplace Pension
  • Free meals whilst on duty
  • Uniform dry cleaning
  • Referral Scheme

This is a great opportunity to join a young and enthusiastic team and if you feel ready to give your career a London twist we are looking forward to hearing back from you.

In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.


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